Privacy policy

Version 1.3. Effective February 24, 2024.

Welcome to Relato Labs, Inc., doing business as and referred to herein as “Relato” ("we", "us", or "our"), is a corporation organized and operating under the laws of the State of Delaware, having its principal place of business at 2261 Market Street, 10209, San Francisco, CA 94114.

Relato offers a software platform through which businesses that use it ("users" or "you") can access information and communication services, advanced AI solutions and data-driven insights. We may provide other services also. If you are interested in the rights that apply to the information you submit to us or that we collect and use, please read this Privacy Policy carefully.

Relato's "Service" is defined as any website, web page, or mobile app on which this Privacy Policy appears and any information services, activity, or transactions that are offered, made available, or facilitated through any of the above or by Relato, except that where our Services are provided through a website or app that is owned and operated by a third party, the services and content created by that third party are not part of the "Service".

This Privacy Policy describes information that we collect and use in providing the Service. Section 2 also describes the information that we collect and use through this website. By accessing the Service, you acknowledge the collection, use, disclosure, and other handling of your information as described below.

1. Information We Use to Provide the Service

We collect a variety of information from various sources, including our Users.

Information Users Submit to Us

Users of our Service ("Users") may provide a variety of information to us through the Service. This includes:

• Users' own contact information, such as name, email address, and telephone number.
• If we provide a payment option, we may collect payment data.
• We likewise may request, and users may provide additional information when they set up an account with us.

If you purchase one of our online subscription-based services, you may need to provide payment and/or credit card information and other information to validate your payment method and identity. We will use that information to fulfill your purchase request.

Information We Obtain From Other Sources

We may also obtain information from third-party sources, such as data providers or public sources and methods, such as information available on public APIs and the internet.

We refer to all of the above information referred to in this Section 1 as "Service Information."

2. Information We Collect Automatically

We also collect a variety of information from our Users when they visit our website or use our Service. We refer to this information, which we describe below (in Section 2), as "Website Information."

First, if you visit our website (or open an email that we send you), we and third parties may use automated means to collect information about your computer or other device and your use of the Service. These automated means include technologies such as cookies, web server logs, and JavaScript, as well as functionality that can collect data from a mobile device.

Cookies are files that websites and online services create and access on your computer or other internet-connected device to uniquely identify your browser or to store information or settings on your device. Our Service may use HTTP cookies, HTML5 cookies, and other types of local storage (such as browser-based or plugin-based local storage).

In conjunction with the gathering of information through cookies and other automated means, web servers may log information such as your device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. The web server logs also may record information such as the address of the web page that referred you to our Service and the IP address of the device you use to connect to the internet.

They also may log information about your interaction with our Service, such as which pages you visit. To control which web servers collect information by automated means, we may place tags on our web pages called "Web beacons," which are files that link web pages to particular web servers and their cookies.

3. Use of Service Information and Website Information

a. How we use the Service Information

We use the Service Information for several purposes:

• To provide, evaluate, and improve the Service.
• To analyze how the Service is used.
• To otherwise administer and troubleshoot the Service.
• To create new products, services, and tools that we may use internally or offer to others, including customers.

b. How we use the Website Information

We use the Website Information to provide, improve, maintain, and evaluate the Service, including as follows:

• To understand or analyze how you use the Service and how we might improve or change them.
• To verify your identity and establish your account.
• To send you updates, emails, newsletters, and other information that may be of interest to you.
• To send ads to you when you are on the Service or visit other websites (or other media channels and applications); create, tailor, deliver, and study the effectiveness of advertising and promotional material both on and off the Service; and perform other analytics.

c. Additional uses of information

We also may use the Service or Website Information to (a) try to keep the Service safe and (b) investigate, prevent, or take action regarding unlawful or harmful activities, including potential threats to the physical safety of a person, potential fraud, and violations of our Terms of Service.

4. Sharing Your Information

a. We may share the Service Information with the following parties:

• Companies that perform services for us, with us, or on our behalf, including without limitation advertising and data platforms and companies (or those working with our customers and business partners), providers of technical infrastructure and technical and customer support, hosting providers, billing support and payment providers, and data enhancement platforms.
• Business and data partners, in the course of creating new data services and solutions.
• In any other circumstance where we have your consent or are otherwise permitted by law to share it.

b. We may share the Website Information with the following parties:

• With companies that perform services for us, with us, or on our behalf, including without limitation advertising and data companies, providers of technical infrastructure and technical and customer support, hosting providers, billing support and payment providers, advertising, data enhancement, and marketing partners, and email service providers.
• Without restriction when the information is aggregated, anonymized, or de-identified.

c. We may share both the Service and Website Information:

• With other members of our evolving corporate family.
• In connection with efforts to detect and address fraud, credit risk, security, or technical issues.
• Without restriction when the information is aggregated, anonymized, or de-identified.
• In connection with significant corporate events. For example, we may share or disclose the information we have about you in the event we sell or transfer all or a portion of our business or assets — such as in connection with a merger, acquisition, reorganization, bankruptcy, dissolution, or liquidation — or take steps such as due diligence in anticipation of any such event.
• When we believe in good faith that such sharing is reasonably necessary to investigate, prevent, or take action regarding possible unlawful activities or to comply with legal process or other legal requirements; when we deem disclosure appropriate in situations involving potential threats to the physical safety of any person, potential violations of our terms (such as our Terms of Service), or claims of violation of the rights of third parties; or when we deem disclosure appropriate to protect the rights, property, and safety of us, our employees, users, or another person or entity (the disclosures described here may involve the good faith sharing of your information with, for example, law enforcement, government agencies, courts, or other parties).

5. Analytics, Advertising, and Do-Not-Track

As with many websites and web-based services, data about your activities on our Service may be collected by us or by advertising technology providers for use in delivering advertising (both online and offline) tailored to your individual characteristics, activities, interests, and other factors. For instance, we may "retarget" you with ads for our Service when you visit our website.

These ad services may track your online activities over time by collecting information through automated means, including through the use of the automated technologies described above, and they may use this information and other information they receive from us or other sources to deliver advertisements to you. We and third-party vendors may use first-party cookies and third-party cookies together, and other automated technologies, and in some cases additional information, (i) to inform, optimize, and serve ads based on past visits to our Service or other factors and (ii) to report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our Service or other factors.

You may visit the Network Advertising Initiative's Consumer Opt-Out page or the Digital Advertising Alliance's Consumer Opt-Out page to opt out of receiving tailored advertising from many companies involved in that type of advertising - for instance, ads based on your Internet browsing activities. The opt-outs apply only to the browser in which you set them. For example, if you set the opt-out while using Firefox but then use Chrome, the opt-out will not be active in Chrome. To opt out of Chrome, you will need to repeat the opt-out process.

The opt-outs described in this Privacy Policy do not block or delete cookies or prevent the use of cookies or other technologies for purposes other than selecting ads based on your interests as inferred by your online behavior. If you opt-out, data may still be collected about your web browsing activities, and you will still see advertising. Ads may be delivered based on other factors, such as the content of the web page in which they are shown or demographic information obtained through other means.

6. Your Choices and How to Remove Your Content and Information

We may offer self-serve options for updating your account information and indicating your Service preferences.

7. Security

We understand the importance of the security of the information we collect, but we cannot promise that our security measures will eliminate all security risks or avoid any security breaches. When you provide information to us, you do so at your own risk. Please help to do your part by taking steps such as (1) using a strong, unique password for our Service that you do not use elsewhere, (2) protecting the confidentiality of your password and periodically changing it, (3) accessing our Service only from devices that have an up-to-date operating system and anti-virus protection, and (4) notifying us of any suspected unauthorized activity or any breach of the confidentiality of your login credentials. Taking these steps may help lower the risk or impact of certain security threats.

8. Third-Party Links and Services

The Service may contain links to third-party websites, applications, and services — or may itself be embedded in such a site, application, or service — and the Service also may contain cookies and other third-party content and features. Your clicking on these links or your viewing or interaction with any of these items or third parties may result in the collection, use, and sharing of information about you by third parties. We are not responsible for the content, security, or practices of any third parties. The information you choose to provide to or that is collected by these third parties is not covered by our Privacy Policy — you should review those parties' policies and terms to determine how the data they collect from you will be handled.

9. Children

The Service is not intended for use by minors.

10. Information for European Territory Residents: Our Legal Bases and Your Rights

Our Legal Basis: If you interact with our Service while within the European Economic Area, Switzerland, or the United Kingdom (the "European Territories"), our legal basis for processing the personal data described above may vary depending on the personal data at issue as well as the context in which we collect it.

Ordinarily, we process personal data about you in reliance on your consent or on legitimate interest. We may also process data to comply with our legal obligations or to fulfill a contract you have entered into with us.

To contact us with any questions regarding the legal bases we rely on for processing your personal data, please email privacy@relato.com.

European Residents' Privacy Rights: Residents of a European Territory have the following data subject rights under EU data protection law:

• You have the right to access, correct, update, or request the deletion of your personal data. To submit a request to exercise those rights, you may visit our Privacy Center or contact us at the address below for more information.
• You have the right to object to our processing of your personal data. To submit a request to exercise that right or to otherwise restrict our processing of your personal data, you may visit our Remove Center or contact us at the address provided for more information.
• If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any personal data processing prior to such withdrawal, nor will it affect any personal data processing that we undertake in reliance on legal bases other than consent (such as legitimate interests).
• You have the right to complain to a data protection authority about our collection and use of your personal data. Please contact us at privacy@relato.com with any questions you may have before making a complaint so that we may answer them and attempt to assist you in resolving the basis for your complaint. If you do choose to make a complaint, contact details for data protection authorities in the European Territories are available from the European Data Protection Board website.

Data Retention: The data we process in providing the Service is non-sensitive personal data and not subject to any sector-specific data retention requirements.

We retain such personal data for as long as it is useful in our products, either as an actual data point or to derive, correct, or validate other data points, provided that we are comfortable that the data is accurate and can be relied upon.

We delete personal data where (a) it is no longer used for any purposes, (b) a data subject objects to us processing their data pursuant to their GDPR or other state or national rights (unless we have a valid legal justification for retaining it, such as to resolve disputes or comply with our legal obligations). We also retain personal data that is necessary to keep in a suppression file, i.e., if we obtain someone's data again, we will be able to exclude it from use.

11. International Transfers

The Service is hosted in the United States. If you access the Service and provide information to the Service from a European Territory, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, you understand that through your continued use of the Service, you may be transferring your personal information to the United States, and if so, you consent to that transfer. Additionally, you understand that your personal information and the information you provide may be processed in countries (including the United States) where laws regarding processing Personal Information may be less stringent than in your country.

Please do not provide information to us unless you have the proper consent required in the country in which the information was collected.

12. Other

Relato's use of information received and Relato's transfer of information to any other app from Google APIs will adhere to Google's Limited Use Requirements.

13. Changes to this Policy

This Privacy Policy may be modified from time to time as our business practices and legal requirements evolve. If this Privacy Policy is modified, we will provide notice of the change by posting the updated Privacy Policy on this website (or its successor), and we will include the effective date of the update.

If you disagree with the Privacy Policy or any changes to it, you should delete your account by following the process we have described above, and you should avoid providing any information to us.

14. How to Contact Us

If you have any requests, questions, comments, or concerns regarding our Privacy Policy or practices, please get in touch with us at privacy@relato.com or contact us at the address below:

Relato Labs, Inc., 2261 Market Street, 10209, San Francisco, CA 94114